Contact the Panda Loans Editorial Team

Editorial team

For corrections, fact-check questions, and feedback on published articles:
[email protected]

Reader support

For questions about navigating the site, the loan calculator, or the application process:
[email protected]
Phone: 1-855-PANDA-LN (1-855-726-3256), Mon–Fri 8am–8pm ET

Press and media inquiries

For interview requests, expert commentary, and media partnerships:
[email protected]

What we can't help with

We are an editorial publisher, not a lender. We are not able to:

• Process, approve, or modify a panda loans application or account
• Provide loan-specific account information, payoff statements, or autopay changes
• Discuss specific underwriting decisions on individual applications
• Provide personalized financial, legal, or tax advice

For account-specific issues, contact the underwriting lender directly using the contact information on your loan disclosure or monthly statement.

Mailing address

Panda Loans Editorial
1212 Cedar Avenue, Suite 480
Wilmington, DE 19801
United States

Hours

Editorial inquiries: Monday–Friday, 9am–6pm ET
Reader support phone: Monday–Friday, 8am–8pm ET
Reader support email: 24/7, with replies within 1 business day

Response time expectations

What information to include in your message

For editorial corrections

• The specific URL where the error appears
• The exact claim or number you believe is incorrect
• The source you believe contradicts the published claim
• Whether you've encountered this error elsewhere on the site

For reader support questions

• Which page or tool you were using
• The specific question or confusion
• Any error message or unexpected behavior you encountered
• Browser and device type if reporting a technical issue

For press inquiries

• Publication or outlet name
• Your role and contact information
• Specific topic, deadline, and angle
• Whether you need quotes, data, or expert commentary

What we don't respond to

• Cold outreach for guest post opportunities or link insertions. Editorial decisions are made internally; we do not accept paid placement.
• SEO outreach about "broken link opportunities" or "resource page suggestions." All link decisions are editorial.
• Generalized PR pitches for products outside our coverage scope.
• Solicitations for advertising sales. Advertising inquiries route through [email protected].

Privacy when contacting us

When you email any of our addresses, we receive: your email address, the message content, your subject line, and any attachments. We retain reader correspondence for up to 24 months for service quality purposes, then delete or anonymize.

Frequently asked contact questions

How do I follow up if I haven't received a response?

Editorial corrections and reader support inquiries are typically answered within stated timeframes. If you haven't received a response after the expected window, send a follow-up to the same address with "Follow-up:" in the subject line and a reference to your original message date. Avoid sending the same message to multiple inboxes — this slows triage rather than speeding it.

Can I request that a specific team member respond?

Editorial inquiries are routed by topic to the team member with relevant expertise. You may indicate a preferred respondent, but the routing decision rests with our editorial coordinator to ensure the right specialist handles each question.

Do you respond to non-English correspondence?

Our editorial team primarily operates in English. Spanish-language reader support is available for time-sensitive inquiries — note your preference in the subject line. Other languages are handled on a best-effort basis using translation tools, with response times potentially extending an extra business day.